Terms of Service

Last updated: August 9, 2026

1. Who We Are & Acceptance of Terms

These Terms of Service govern your access to and use of the customer relationship management platform (“the Service”) operated by Tree Down Media (“we”, “us”, “our”), reachable at treedownmedia.com. By creating an account, accepting a workspace invitation, or using the Service, you agree to these Terms. If you are using the Service on behalf of a business, you represent that you have authority to bind that business, and “you” refers to that business.

2. The Service

The Service is a hosted platform for managing contacts, sales pipelines, calendars, tasks, forms, quotes, reporting, messaging (email and SMS), automations, and related marketing tools. We provide the Service to clients we work with; accounts are created by us or via invitation from an existing workspace administrator.

3. Accounts & Access

You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Service. You must provide accurate account information and keep your login credentials secure. You are responsible for all activity under your account. Workspace administrators control who has access to their workspace and at what permission level, and are responsible for removing access when it is no longer appropriate. Notify us promptly at hello@treedownmedia.com if you suspect unauthorized use of your account.

4. Your Data & Ownership

The contacts, leads, deals, messages, and other business data you and your team enter into your workspace (“Client Data”) belong to you. You grant us the limited rights needed to host, process, transmit, and display Client Data solely to provide and support the Service. You can export your contact data from within the Service at any time. On termination, we will delete your Client Data on written request, subject to reasonable backup-cycle and legal-retention constraints.

5. Acceptable Use

You agree not to use the Service to:

• send unsolicited or unlawful communications, or communications to recipients who have not given any required consent;
• store or transmit content that is unlawful, infringing, deceptive, or harmful;
• probe, disrupt, or circumvent the Service’s security or usage limits, or access another client’s workspace without authorization;
• resell or provide the Service to third parties except as agreed with us in writing.

We may suspend access that we reasonably believe violates this section, with notice where practicable.

6. Messaging & Communications Compliance

The Service can send email and SMS on your behalf. You are responsible for ensuring you have any consent required by the laws that apply to you and your recipients (for example anti-spam, telemarketing, and data-protection laws in your and your recipients’ jurisdictions), for honoring opt-outs, and for the content of your messages. The Service provides unsubscribe links for bulk email and processes STOP replies for SMS where configured; you must not attempt to message contacts who have opted out.

7. Fees & Billing

If your workspace is on a paid plan, fees, billing frequency, and included features are as presented to you at the time of purchase or as otherwise agreed with us. Payments are processed by our payment provider (Stripe); we do not store your full card details. Fees are exclusive of taxes unless stated otherwise. If a subscription payment fails, we may retry it and, after a grace period, suspend paid features until payment is resolved — your data is preserved during suspension. We may change pricing with reasonable advance notice; changes apply from your next billing cycle.

8. Third-Party Services

The Service is built on and integrates with third-party providers (including hosting, database, payments, email, SMS and telephony, AI, and website publishing services). Their availability and performance are outside our control, and parts of the Service may be limited if a provider is unavailable. Where you connect your own third-party accounts (for example a dedicated SMS number), you are responsible for those accounts and their fees.

9. Availability & Support

We aim to keep the Service available and performant, but it is provided without a guaranteed uptime level. We may perform maintenance, updates, and improvements, and features may change over time. Support is available at hello@treedownmedia.com.

10. Disclaimer of Warranties

The Service is provided “as is” and “as available” without warranty of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, except to the extent such warranties cannot be excluded by law.

11. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or related to the Service. Our total aggregate liability for all claims in any 12-month period shall not exceed the fees you paid to us for the Service in that period (or, if you have paid no fees, USD $100). Nothing in these Terms excludes liability that cannot be excluded by law.

12. Termination

You may stop using the Service and close your workspace at any time. We may suspend or terminate access for material breach of these Terms that remains uncured after notice, or if we discontinue the Service, in which case we will give reasonable notice and an opportunity to export your Client Data. Sections 4, 10, 11, 14, and 15 survive termination.

13. Changes to Terms

We may update these Terms from time to time. We will post the updated Terms on this page with a new “Last updated” date and, for material changes, take reasonable steps to notify workspace administrators. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

14. Governing Law

These Terms are governed by the laws of the State of California, without regard to its conflict-of-law principles, subject to any consumer rights that apply in your place of residence.

15. Dispute Resolution & Arbitration

If a dispute cannot be resolved informally after contacting us, you and we agree that it will be resolved by binding arbitration administered by the American Arbitration Association under its rules, on an individual basis. Class arbitrations and class, representative, or collective actions are not permitted. Either party may instead bring an eligible claim in small-claims court, and either party may seek injunctive relief in the state or federal courts located in California for misuse of intellectual property or unauthorized access to the Service.

16. Contact

For questions about these Terms, contact hello@treedownmedia.com or write to us at Tree Down Media, 8309 Laurel Canyon Blvd., #210, Sun Valley, California 91352.